Good people.
Critical work.

• Position Title: Network Operations Center (NOC) Analyst
• Experience Required: 3+ Years
• Working Mode: Remote
• Location: Preferred: Hyderabad/Bangalore/Chennai
• Shift Timing: Rotational Shifts (US Timings)

About the Role

• We are looking for a proactive and detail-oriented NOC Analyst to join our support team, supporting MSP client infrastructure and IT operations. The ideal candidate should have hands-on experience in network monitoring, ticket handling, coordination with technical teams, and ensuring timely incident resolution.

Mandatory Requirements

• Valid CCNA Certification
• 3+ Years of relevant experience in NOC / IT Infrastructure Support
• Ability to work in rotational shifts / 24x7 support environment
• Good understanding of networking fundamentals . monitoring tools and protocols
• Experience in handling incident tickets and coordination activities with ISP/Client and Field engineers

Key Responsibilities

• Monitor network, systems, and infrastructure alerts using monitoring tools
• Integrations and Modifications for the New /Existing Network nodes in to Monitoring tool
• Handle incoming incidents, alerts, and service requests through ticketing systems
• Perform ticket triaging, categorization, prioritization, and rerouting to appropriate teams
• Coordinate with internal technical teams and vendors for issue resolution
• Follow up on open incidents and ensure timely closure within SLA timelines
• Maintain proper documentation of incidents, actions taken, and resolutions
• Escalate critical issues to senior engineers or management as required
• Perform basic Level-1 troubleshooting for network and infrastructure-related issues
• Ensure continuous monitoring and availability of client environments

Technical Skills Required & Monitoring + Ticketing Tools

• TCP/IP, DNS, DHCP, LAN/WAN, VPN
• Routing & Switching Concepts ( BGP and OSPF )
• Basic understanding of Windows Server, Network Devices, and Firewall Concepts
• Monitoring Tools :Auvik,LogicMonitor,SolarWinds,PRTG,Zabbix,Nagios,ManageEngine
• Ticketing Tools: ServiceNow,ConnectWise,Jira,Zendesk

Educational Qualification

• Bachelor’s Degree in Computer Science, IT, Electronics, or related field

Notice Period

• Immediate Joiners / Short Notice candidates preferred.

About the Role

Lead a remote Network Operations Center team supporting US-based MSP client environments. Combine hands-on network and infrastructure troubleshooting with shift leadership, incident coordination, and accountability for service quality. Keep monitoring, ticket queues, escalations, and shift handovers running consistently against agreed SLAs.

Role Details

• Position Title: Network Operations Center (NOC) Team Lead
• Experience Required: 5+ years in NOC or IT infrastructure support, including at least 1 year leading a team or shift
• Working Mode: Remote
• Preferred Locations: Hyderabad / Bangalore / Chennai
• Shift Timing: Rotational shifts aligned to US timings, including nights and weekends as scheduled
• Client Environment: US-based Managed Service Providers (MSPs)

Mandatory Requirements

• Valid CCNA certification
• 5+ years of relevant NOC / IT infrastructure support experience, including at least 1 year of team or shift leadership
• Hands-on network monitoring, incident management, ticket triage, and Level-1 / Level-2 troubleshooting experience
• Experience owning escalations, coordinating technical teams, and maintaining SLA adherence across multiple client environments
• Ability to work in rotational shifts within a 24x7 support environment
• Clear written and verbal communication with clients, ISPs, vendors, field engineers, and internal stakeholders

Team Leadership and Shift Operations

• Lead daily shift operations, assign work, and balance monitoring and ticket workloads across analysts
• Review shift readiness, coverage, open incidents, and upcoming maintenance with the team
• Coach NOC analysts on troubleshooting, ticket quality, escalation judgment, and client communication
• Review analyst work and provide practical feedback, onboarding support, and knowledge-sharing sessions
• Maintain clear shift handovers covering active incidents, pending actions, ownership, and client commitments
• Coordinate coverage gaps and operational risks with management

Incident and SLA Ownership

• Oversee alert triage, incident categorization, prioritization, and assignment using client SOPs and impact criteria
• Lead initial coordination for high-priority incidents; engage senior engineers and incident owners according to escalation procedures
• Track response and resolution SLAs, identify at-risk tickets, and drive timely follow-up and escalation
• Coordinate with clients, ISPs, vendors, and field engineers to restore service and keep stakeholders informed
• Ensure tickets contain accurate troubleshooting evidence, timelines, ownership, and resolution notes
• Contribute to root cause analysis and post-incident reviews; track corrective actions and recurring issues

Monitoring and Technical Responsibilities

• Monitor network, server, and infrastructure availability and performance across MSP client environments
• Perform hands-on troubleshooting of connectivity, routing, switching, DNS, DHCP, VPN, and infrastructure alerts
• Oversee onboarding and modification of network nodes in monitoring platforms, including alert routing and monitoring validation
• Review recurring alerts, tune thresholds through approved change processes, and reduce unnecessary alert noise
• Validate operational health after approved maintenance or changes and escalate unexpected impact
• Maintain runbooks, SOPs, escalation matrices, and the operational knowledge base

Technical Skills and Tools

• Networking: TCP/IP, DNS, DHCP, LAN/WAN, VLANs, VPN, routing and switching, BGP, and OSPF
• Infrastructure: Windows Server fundamentals, network devices, firewall concepts, and basic log analysis
• Monitoring tools: hands-on experience with one or more of Auvik, LogicMonitor, SolarWinds, PRTG, Zabbix, Nagios, or ManageEngine
• Ticketing tools: experience with one or more of ServiceNow, ConnectWise, Jira, or Zendesk
• Operational practices: incident prioritization, SLA tracking, escalation management, change coordination, and shift handovers

Reporting and Continuous Improvement

• Prepare shift and operational reports covering ticket backlog, aging, SLA performance, major incidents, and monitoring health
• Identify recurring incidents, documentation gaps, and process improvements; coordinate actions with management and technical owners
• Review ticket and alert trends to improve response consistency and service quality
• Keep team performance discussions focused on service outcomes, documentation quality, and effective collaboration

Preferred Qualifications

• CCNP or ITIL certification
• Experience leading a remote NOC team supporting multiple MSP clients
• Experience improving monitoring coverage, alert quality, or operational reporting
• Exposure to automation or scripting for routine operational tasks

Educational Qualification

• Bachelor’s degree in Computer Science, IT, Electronics, or a related field

Notice Period

• Immediate joiners / short-notice candidates preferred.

• Client: US-Based Managed Services Provider (MSP)
• Employment Type: Full-Time
• Payroll: Ampleopp Solutions
• Work Location: Remote (Work From Home)
• Working Hours: US EST Shift
• Preferred Locations: Hyderabad / Bangalore / Chennai
• Experience Required: 5–7 Years

Mandatory Certification

• Palo Alto Networks Certified Security Administrator (PCNSA) OR
• Palo Alto Networks Certified Network Security Engineer (PCNSE)
• Employment Terms: Either the employee or the company may terminate employment by providing 30 days' written notice

Position Overview

• We are seeking an experienced Network Security Engineer with strong Palo Alto Networks expertise to support multiple client environments within a Managed Services Provider (MSP). The ideal candidate will be responsible for deploying, managing, troubleshooting, and optimizing Palo Alto firewall infrastructure while ensuring adherence to SLAs, maintaining excellent documentation, and providing professional client communication.

Key Responsibilities

• Deploy, configure, and maintain Palo Alto Networks firewalls (Physical and Virtual).
• Manage Security Policies, NAT Rules, App-ID, User-ID, and Content-ID.
• Configure and support Site-to-Site VPNs and GlobalProtect Remote Access VPNs.
• Monitor firewall performance, logs, and security threats.
• Perform firewall upgrades, patching, backups, and recovery activities.
• Troubleshoot network and security incidents, including critical P1 escalations.
• Maintain compliance with client SLAs and operational procedures.
• Provide regular client updates, incident summaries, and RCA documentation.
• Create and maintain SOPs, runbooks, and knowledge base articles.
• Collaborate with internal teams and client stakeholders to ensure secure network operations.

Overall Client Expectation

• The client is looking for a Mid-Level Network Security Engineer who can:
• Administer Palo Alto Firewalls confidently
• Understand enterprise and data center network architecture
• Troubleshoot production issues independently
• Explain the reasoning behind technical decisions
• Communicate clearly with customers and internal teams
• Work effectively in a fast-paced MSP environment supporting multiple clients

Required Technical Skills

Palo Alto Security

• Palo Alto Firewall Administration
• Panorama Management
• Security Policy Management
• NAT Configuration
• App-ID, User-ID, Content-ID
• Threat Prevention
• URL Filtering
• DNS Security

Networking

• TCP/IP Fundamentals
• Routing & Switching
• OSPF
• BGP
• VLANs
• STP
• Packet Analysis & Troubleshooting

VPN & Security

• IPSec VPN
• Site-to-Site VPN
• GlobalProtect VPN
• Security Monitoring & Incident Response

Good to Have

• Experience with Cisco ASA / Firepower
• Experience with Fortinet FortiGate
• Experience with Check Point Firewalls
• Exposure to SIEM Platforms
• Cloud Security (Azure / AWS)
• Additional Networking or Security Certifications

Soft Skills

• Excellent verbal and written communication skills.
• Strong client-facing experience.
• Ability to work effectively in a multi-client MSP environment.
• Strong analytical and troubleshooting abilities.
• Excellent ticket management and SLA adherence.
• Strong documentation and knowledge-sharing practices.

Preferred Candidate Profile

• 5–7 years of hands-on Network Security experience.
• Active PCNSA or PCNSE certification (Mandatory).
• Experience supporting multiple client environments.
• Comfortable working during US EST business hours.
• Strong ownership mindset and customer service orientation.

Employment Details

• Remote Work From Home Opportunity.
• Direct client-facing role supporting US-based customers.
• Payroll and HR managed by Ampleopp Solutions.
• Immediate to 30 Days Notice Period Preferred.

About the Internship

A two-month internship for enthusiastic, confident, and self-motivated freshers and students seeking practical exposure to sales, marketing, client communication, and business development. Learn to introduce services and training programmes, engage with colleges and prospective clients, and support outreach under a supervisor’s guidance. No prior work experience is required; training and guidance will be provided.

Internship Details

• Job Title: Business Development Intern – Sales Promotion & Field Marketing
• Duration: 2 months
• Type: Full-time internship, subject to the written internship agreement
• Location: Hyderabad, Telangana, with approved field visits to colleges and client locations
• Working Hours: As communicated in the written internship offer / agreement
• Stipend: As specified in the written internship offer / agreement, subject to applicable law

Roles and Responsibilities

• Visit colleges and educational institutions, with prior approval, to introduce services and training programmes
• Interact professionally with college management, placement officers, faculty, student coordinators, and prospective clients
• Assist with presenting services and training programmes during supervised meetings or presentations
• Support lead generation through approved field visits, networking, phone calls, and online outreach
• Help build and maintain professional relationships with colleges and prospective clients
• Follow up with interested contacts under the assigned supervisor’s guidance and record follow-up status
• Coordinate meetings, presentations, and service or programme demonstrations as required
• Maintain accurate records of visits, leads, and follow-ups using approved formats and systems
• Submit regular updates on assigned activities, learning progress, and business-development support
• Follow company policies, maintain confidentiality, and use student, client, and company information only for authorised purposes

Who Can Apply

• Freshers and students pursuing graduation or other relevant courses
• Candidates from any educational background with an interest in sales, marketing, and business development
• Candidates comfortable with fieldwork and approved visits to colleges or client locations
• Individuals with good communication and interpersonal skills
• Self-motivated candidates willing to learn, take initiative, and accept feedback
• Candidates who enjoy meeting people, building professional relationships, and learning to present services

Skills Required

• Good verbal communication and interpersonal skills
• Interest in sales promotion, marketing, and lead generation
• Basic computer skills, including email, spreadsheets, and online communication tools
• Professional conduct, willingness to learn, and accurate record keeping

Learning and Benefits

• Practical exposure to sales promotion and business-development activities
• Opportunities to interact with colleges, businesses, and industry professionals
• Development of communication, negotiation, networking, and client-handling skills
• Hands-on learning in field outreach, lead tracking, and client relationship management
• Internship completion certificate, subject to successful completion and company policy
• Consideration for future opportunities based on performance and business requirements; future employment is not guaranteed

Work Requirements

• Willingness to travel for approved college visits and client meetings
• Ability to represent the company professionally and communicate respectfully
• Willingness to learn, accept feedback, and complete agreed training assignments
• Compliance with company policies, confidentiality requirements, and approved procedures for handling contact and student data

Internship Terms

The internship arrangement, stipend, working hours, fieldwork requirements, and any statutory benefits are governed by the written offer / agreement and applicable laws. The internship certificate is subject to the stated completion criteria.